We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

moonterr's avatar
moonterr
New member | Level 2
11 months ago

How to Access Dropbox on PC to Delete Photos once Storage is Full

I currently have the Basic Dropbox plan.  In the midst of uploading photos to Dropbox on the PC, the storage is now full and will not let me access Dropbox to delete/move files.  I do not want to upgrade my plan as I plan to move all of the photos from Dropbox to my other photo files.  How can I access Dropbox when the storage is full without upgrading?  Thank you.

Delete
Dropbox Basic
Error Messages
Storage space
upload
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for posting this here, moonterr. 

     

    What you can do, in this case, is visit your web account, and delete any excess files from there (it doesn’t matter that your Dropbox account has gone over-quota; you should still be able to do this). 

     

    Let me know if that helps.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!