We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

anwar79's avatar
anwar79
Helpful | Level 5
2 years ago

How do I delete Backups in Dropbox?

Hello,   I've been trying to find out what is taking space in my Dropbox. When I go to Manage account it says I have 11.8 GBs of Backups out of 15 GB. However I cannot actually find out what backup...
Computer Backup
Delete
Dropbox Backup
  • Megan's avatar
    Megan
    2 years ago

    No worries, this is why I am here anwar79! 

     

    You should be able to open your Backup page by accessing the home page, clicking on the burger icon on the top left, and then Backup.

     

    Let me know if you need anything else!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Sally 1, I hope you're doing well! 

 

Let's see what we can find together and how you can disable your Backup option. Can you check your Backup page online, and let me know what it reports there?

 

You should be able to see your USB as an external backup there, correct? 

 

Let me know of any updates! 

Sally 1's avatar
Sally 1
Explorer | Level 4
2 years ago
Hi Megan.

When I clicked on backup it came up with a blank page. I went back and tried a few minutes later and I was able to find and delete the USB. Thank you!

But I don't understand why this USB did not show up under "all files," nor why something else that I received as a download from an organisation doesn't appear to be there either, yet I have it open in another window...

Sally
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Sally! Glad you were able to sort this out.

     

    When enabling external drive backup, your files will only show here on Dropbox, besides your USB.

     

    Can you clarify what you mean though when saying that something doesn’t appear among your files, even though you have it open in another window? Do you mean that you saved a file to your USB and it didn't show among your backed up files on Dropbox?

    • Sally 1's avatar
      Sally 1
      Explorer | Level 4
      2 years ago
      Yes, that's what I mean.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Alright; let’s check this further.

         

        Can you send more details on how this file was sent to you exactly? Did someone send you a shared link to it and you saved/downloaded the file to your USB directly after that? When opening your USB now, does the file show there?

         

        If it does, and external backup has been disabled in the meantime, then it’d no longer show on your Dropbox account anyways.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!