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Nan Mc Sweeney-Bailey's avatar
Nan Mc Sweeney-Bailey
Helpful | Level 5
2 years ago

Folders in Vault disappeared

I can only see 1 folder in my Vault, and that folder is only showing 4 of its files. Everything synced weeks ago and was visible. Where is my stuff!!!? 
Dropbox Vault
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there Nan Mc Sweeney-Bailey, sorry to hear you're having issues with this.

 

Could you clarify if you're looking at your Vault through the website or if you're using the desktop app or the mobile app perhaps?

 

Thanks!

  • Nan Mc Sweeney-Bailey's avatar
    Nan Mc Sweeney-Bailey
    Helpful | Level 5
    2 years ago
    Hi Walter,
    I was trying to access my vault files from my PC (Win 11), using Explorer, Word, Excel and the desktop app, then also from Chrome. After multiple tries, I got in through Chrome but still couldn't see the files from my desktop app.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Nan Mc Sweeney-Bailey, I hope you don’t mind me jump in.

       

      Have you also checked your Deleted files and Events page to make sure your files aren’t showing there?

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