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Forum Discussion
Error message when deleting folders
I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:
There are too many files in one request. Please ret...
Hi Everybody,
Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.
Thanks,
Ben
I have lost the ability to delete multiple files at once, I think it started when I did the October update, but cannot be 100% sure. If I select files one at a time they will delete properly, but if I select two or more it says it's deleting and then gives me an error message. I've got over two hundred files I need to delete to make room for more, deleting them all one at a time is not a very appealing option. Is anyone else having this issue?
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.
Thanks,
Ben
It's FIXED!
Still having issues copying folders and trying to move things around.
Still not working - says cannot delete files if more than one !!!!!! This is a major issue
Not fixed. Also, via the web interface, the hierarchy does not update.
- BenDBX
Hi Everyone,
We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.
Regards,
Ben
PLEASE BACK MY FILE
This remains an issue for my account. Is there an actual fix forthcoming or can individual users reach out to request deletion of specific directories?
This is particularly odious given the recent policy change regarding accounts that previously had "unlimited storage". I am scrambling like crazy to get my team's accounts under 15 TB each and now we're dealing with outages like this.
- BenDBX
Hi pmjboyle,
Are you still unable to delete multiple files? File deletion functionality related to the outage should be fully restored. I can certainly have our team look into it if you are still unable to bulk delete.
If anyone else is still experiencing this, please let me know.
Thanks,
Ben
Hi Ben
I am getting this issue. I have been re-arranging my folders on Dropbox (and at each step waiting for Dropbox to complete the sync before moving to next step), but there are some folders I cannot copy, move or delete. For some folders I get the message "Too many files ..." and for others I simply get "Couldn't delete ...". Just now I tried this again for a single .gitignore file (all of 6 bytes) and got "Couldn't delete 1 item".
This is all via the Dropbox website. **Extremely** frustrating and makes me seriously doubt the underlying integrity of Dropbox.
Any help appreciated. Ideally with an explanation as to why this is happening (which will hopefully allay my doubts).
Thanks
Richard
