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MissDylan's avatar
MissDylan
Helpful | Level 6
2 years ago

Duplicating files locks the file name (Mac Desktop App)

Since updating to Ventura 13.4.1 whenever I duplicate a file, I'm unable to change the name of the file. I can open it and make edits, and I can edit the original file's name, but not the duplicate. ...
Desktop
Dropbox Plus
Edit
Mac
  • MissDylan's avatar
    MissDylan
    2 years ago

    Problem went away after I changed which folders were selectively synced (unrelated to the folders I was working in). 

     

MissDylan's avatar
MissDylan
Helpful | Level 6

Status: "Your files are up to date"  No sync issues. 

v177.4.5399
Location ("This version of macOS requires Dropbox be stored here:") .../Library/CloudStorage/Dropbox

 

I am working inside of Dropbox while duplicating/editing; If I duplicate from local to Dropbox, problem still persists. No problem when just moving items around.

When I quit the Dropbox app, the problem still occurs, although it looks like some background processes might still be running since I still have all of the options when I right-click, even though I don't see anything with Dropbox in the name in my processes list.

 

Some other troubleshooting I've done: restarting the computer, switching new files default from "Online-only" to "Available offline" 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi MissDylan, sorry to jump in here! 

 

Does that happen with files that are both online-only and available offline? 

 

Do you see any specific errors when trying to rename the duplicate file? Also, just to clarify did you quit the app using these steps?

  • MissDylan's avatar
    MissDylan
    Helpful | Level 6
    2 years ago

    Yes, I've tried with both online-only and available offline files.

    No error messages pop up with renaming; Option to rename isn't available when right-clicking, editing the info window. I get an error "bonk" when pressing enter or double-clicking. I was getting an error message when trying to move the problem files saying I don't have permission.

    Yes I followed those steps to close. 

     

     

    No idea what happened, but as of this morning it's working perfectly fine. I didn't restart my computer, same version of Dropbox, no changes since last troubleshoot. This was going on for over a week, and now I guess it's done... 

     

    Edit: Just kidding! I was in my Box folder not Dropbox, problem is the same. (Sorry I haven't had coffee yet)

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you maybe send us a couple of screenshots of how it looks on your end so that we can have a visual too MissDylan?

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