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Forum Discussion
Duplicated iOS camera uploads
Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on you...
Hi @jay, no they are all the same. I know iOS creare two separate .heic images and they show as one image on iOS but when I sync to DropBpx they become duplicated! And help appreciate.
Hannah
Dropbox Staff
Dropbox StaffHey wilcolley, sorry to jump in here, but if you check the size of both the original image and the duplicate, are they exactly the same?
- Hi @hannah on looking one is 2.8mb and the other is 4.5mb.
- Hannah
Thanks for checking, wilcolley!
The different file sizes mean that the original photo was modified by some kind of 3rd party app, most likely by adding metadata to your image.
This changed the size of the image causing the Dropbox app to detect this file as a new image and upload it.
Unfortunately, we cannot retroactively remove these duplicate files.
Your best bet now is to determine which app is modifying your files and stop this process from running to prevent duplicate uploads in the future.
