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Willemvdh's avatar
Willemvdh
Helpful | Level 5
4 years ago

Dropbox not displaying in Chrome

Hi everyone, I'm having a strangely annoying thing go on today with Dropbox on Chrome. I didn't have it yesterday. First I can't display files sent to me via a Dropbox link on Chrome. The link displays as a Jpeg of the first slide and that's it (no dropbox menu or anything). I could display the file sent opening an incognito window, or on another browser (Safari). The link was Keynote slide document in this case - but no Dropbox file links seem to work on Chrome at the moment, though they do on Safari.

 

Then I tried accessing my Dropbox account on Chrome and only got a blank screen just white screen with a black cookie warning bar on the top. Clicking learn more led me to Dropbox support website which worked, but clicking OK did nothing (I didn't take a screenshot). Meanwhile Dropbox on the desktop seems fine as well, as far as I can work out my account is syncing all my folders and files fine.

 

Given it seemed to be something going on with Chrome, I emptied my cache, deleted cookies, restarted multiple times, updated Mac OS just in case, restarted my laptop again. The main page of Dropbox showed up where I could log in to my account on Chrome so I thought it was sorted, but now it only shows me this screen. It looks like it's loading but just stops there. It seems some setting on Chrome (?) but I can't figure out what, and I haven't actually changed anything between yesterday and today... I'm a little stumped, happy to have ideas of things I could or should be doing, thank you!

 

 

 

  • I also use Duck Duck Go as my search engine with Chrome.  I disabled this extension and all my data showed up again.  Curious to know if this works for others?  

  • kcrogers7979's avatar
    kcrogers7979
    Explorer | Level 4

    I had the same issue today. Just use the incognito mode in Chrome, that worked for me. Or use a different browser other than Chrome. 

  • RyGuy's avatar
    RyGuy
    New member | Level 2

    I had the same issue.  It started yesterday.  The solution for me was adblocker.  Once I paused it on the site it worked perfectly.  

  • Bagnew's avatar
    Bagnew
    New member | Level 2

    I also use Duck Duck Go as my search engine with Chrome.  I disabled this extension and all my data showed up again.  Curious to know if this works for others?  

    • kaikubel's avatar
      kaikubel
      New member | Level 2

      DDG is not on my PC, but anyway in Chrome I cannot even open a dropbox website:

       

      Die Website ist nicht erreichbar

      www.dropbox.com hat die Verbindung abgelehnt.

       

      "website not reachable, dropbox has refused the connection."

       

      I cleared the browser data/history, restarted PC ... but everything works in Opera, not in Chrome

       

      what now?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Hi kaikubel, could you try opening Chrome in incognito mode, without any plugins or extensions running, to see if this helps?
    • psykobilly's avatar
      psykobilly
      New member | Level 2

      Once I disabled Duck Duck Go extension and chose a different search engine for my browsers dropbox worked fine again.

    • MurielTX's avatar
      MurielTX
      New member | Level 2

      Wow. Yes. I disabled not the search, but the privacy essentials. It now works. I will take this to Duck Duck Go now 😉

      • ndamenti's avatar
        ndamenti
        Helpful | Level 5

        You just need to add dropbox.com as an exception to your 'Global Privacy Control' within the DDG extension.  It allows you to keep using Global Privacy Control and still display your dropbox stuff.

  • julesmarie's avatar
    julesmarie
    New member | Level 2

    Annoyed, but glad I'm not the only one... Dropbox hasn't worked in chrome for me since yesterday morning...

  • mbranchstudios's avatar
    mbranchstudios
    New member | Level 2

    Having exact same problem - got here through search.

     

    Works through Edge oddly enough, but just stopped working in Chrome yesterday.

    • ranstathird's avatar
      ranstathird
      New member | Level 2

      Same problem with files not showing up on Chrome.  Firefox it works. 

      Its definitely a duck duck go thing because that's the only search engine change I've done in the past 3 months and I just disabled the extension and my files popped right up.

       

      uggghh

    • CPIC's avatar
      CPIC
      Helpful | Level 5

      Having the same issue since last night. Just updated to latest version of Chrome but didn't help. Works fine in Safari and Firefox. 

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