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Sarahmac's avatar
Sarahmac
Helpful | Level 6
5 years ago

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hello Sarahmac!. 

I am happy to help you upload your edited photos to Dropbox. 

I understand that your manual uploads are stuck and I would like to ask you a few things and provide you with a quick fix. 

  • What are you editing these files with? 
  • Do you get any error messages? If so, please add a screenshot in your next comment. It would help me a lot to see them. 
  • Do you have enough storage in your Dropbox account and the mobile device? 
  • Are you having an issue uploading any file, or is this issue only occurring for specific files? If this is happening to a specific file, do you mind sharing the file type, so I can investigate this further?
  • Are you using data or Wifi? 

Quick fixes. :tools:  📱

  1. Switch from Wifi to cellular network or to another Wifi. 
  2. Reinstall the Dropbox mobile app. 

[EDIT] Hi alexikc! I understand you might be facing the same manual uploads issue and moved your topic here. Please check out the troubleshooting suggestions offered and the additional info I will need to help you more. Thank you! 

Let me know if that helps. Thanks for sharing more info!

 

alexikc's avatar
alexikc
Explorer | Level 4
5 years ago

Hi,

I'm using Dropbox mobile app (172.3) on iOS 13.3 with an iPhone 11 Pro, less than 12% of my storage is used.

While manually importing photos, some are stuck forever, even after cancelling and re-trying the import.

The strange thing is that the manual import is working for a lot of other pictures, but specific ones just can't get uploaded, it's always the same that are blocked.

The folders in which the pictures have to be uploaded are shared, with the same person, who does not block nor upload at the same time.

Someone has an idea on how to solve this?

Thanks in advance for your help.

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