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Forum Discussion
Dropbox Deletes Excel File Immediately After Saving
I've had Paid 2TB Dropbox for several years and have never had this issue before. The Excel file is 11.4 MB. After saving the file then deletes after after a few seconds after syncing. Issue has b...
PeterRust99 wrote:
After saving the file then deletes after after a few seconds after syncing.
After you restore the file, look at its version history and it will show you where the file is being deleted.
If you have multiple devices, one possibility is that after saving, the file is synced to your account and then down to your other device(s). If another device is unable to write the file, Dropbox could see it as though that device is deleting the file, and that deletion then gets synced back to the device where you originally saved it. Looking at the version history, if it says that the deletion is happening on another device, this is usually the reason. Look at that device to see what is causing the deletion.
Rich
Super User II
Super User II
PeterRust99 wrote:
After saving the file then deletes after after a few seconds after syncing.
After you restore the file, look at its version history and it will show you where the file is being deleted.
If you have multiple devices, one possibility is that after saving, the file is synced to your account and then down to your other device(s). If another device is unable to write the file, Dropbox could see it as though that device is deleting the file, and that deletion then gets synced back to the device where you originally saved it. Looking at the version history, if it says that the deletion is happening on another device, this is usually the reason. Look at that device to see what is causing the deletion.
Hi Rich, I was able to isolate the device that was causing the problem. A cybersecurity app called RAV was installed the same day the problem occurred (not sure how it got installed). I uninstalled that app which was deleting this one particular excel file for some reason. Now it's ok. Thanks again.
