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Forum Discussion
Deleting Account Error
When I go to delete my account, I get an error message after I've filled in all the details.
It flashes with Error 500 and only gives me the option to only go back to the home page or visit the help center.
I've tried 3x now to delete and nothing changes.
Anyone offer any help?
Hi all, happy Monday and thanks for flagging this with us.
I just wanted to let you know that I looked this up internally and I can see that this should be resolved now.
You should now be able to delete your Dropbox account normally.
Thanks for your reports!
[Moderator Note: This was resolved in September 2022, so if you're having a similar issue, please feel free to post in under this discussion which is more recent.]
Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 » page and my account is not deleted.
I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.
Can anyone help me to do so?
Thank you.Hello
I want delete my account because i create 2 account due to verify email problem.I cannot delete my account. but I found error 500 page after i press button delete permanently.
The link to delete the account shows Error 500.
I have followed the instructions to delete my account. I get an ERROR 500 message when I click the tab to delete.
I don't want to simply cancel my subscription I want to delete my account permanently.
It seems Dropbox makes it impossible to delete you account. Conveniently, there is no way to contact Dropbox. You must deal with their COMMUNITY to find a way. Of course, the COMMUNITY can't help with deleting an account because they still have their account, obviously.
Does anyone have an answer for this?
hey, u can open dropbox from website and go to setting in general
- Can’t delete my account. Keep getting error 500 on all browsers private or not and in app it just says unknown error.
- Hannah
Dropbox Staff
Hey anonymous, thanks for bringing this to our attention.
Have you tried doing this from a different browser or a private browsing window, to see if you get a different behavior?
Let me know how it goes.
- Walter
Hey pamallama, sorry to hear you're having issues with this.
Could you please try clearing your browser's cache or another browser and let me know if this persists?
If it does, I'd appreciate a screenshot of the exact error you've been getting.
Thanks!
