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Forum Discussion
Deleted folders keep reappearing
I'm hoping someone can help with this problem. I have been using Dropbox for a few years across a number of devices (2 desktop Macs, a laptop, an iPhone and an iPad). This last week, when I try to de...
The web interface should only recreate the folder if a device connected instructs it to.
So one of your devices must not be selectively synced, or has some greater issue.
(1) Check each device to see if the folder is present on the device, and remove it. If it comes back its not that device that ordered it created. If it wont delete then thats the device that cant delete it so orders it recreated. Fix that device.
(2) Failing that, take all devices off line, delete the folder via the web, then bring devices online one by one, and watch for the folder being created, when it is, it was the device you just brought online.
I have been undertaking he massive re-filing project and found the same issue. Flders would not stay deleted.
My solution was to go to the online folder and I found files not showing up on my computer. These contained illegal characters in their names - ?|: etc. I renamed each one - using simple names like Amos - and then could delete the folder. At renaming they all showed up in my synced file.
This built on some of the advice above - thank you everyone.
Rich
Super User II
Super User II
AmosMoses wrote:
II found files not showing up on my computer. These contained illegal characters in their names - ?|: etc.
You can use the Bad Files Check to list any files in your account that could cause a syncing problem.
- Using the Bad Files Check to check for file that were not syncing revealed other folders I had been unable to delete. Renaming these - online - fixed this issue for me again.
- I am sorry to be a nuisance, but i am not seeing how to accept this as a solution on my browsers - I have tried Firefox, Edge and Chrome. I am logged in.
The bad-file-check revealed some .webloc-files with bad characters, e.g. «http-::makezine.com:.webloc».
There are hundreds of them in my account. Is there a way to rename these automatically somehow in Dropbox?
Also it would be very helpful if the Dropbox client could indicate problems like these with an icon and maybe some more information in the app. Right now if feels like I have absolutely no control over what Dropbox does and silently failing is definitely not a good thing to do.
I agree this is an issue with web files - I re-named a few but know I will have broken them. I went through everything on-line - just as it seemed more robust.
I do get a message now when trying to name a document with bad characters telling me it is not allowed. In Windows 10.
