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Forum Discussion

Adam L.4's avatar
Adam L.4
New member | Level 1
10 years ago

Deleted folders keep reappearing

I'm hoping someone can help with this problem. I have been using Dropbox for a few years across a number of devices (2 desktop Macs, a laptop, an iPhone and an iPad). This last week, when I try to de...
Delete
Sync
  • DaveC2's avatar
    DaveC2
    9 years ago

    The web interface should only recreate the folder if a device connected instructs it to.

    So one of your devices must not be selectively synced, or has some greater issue.

    (1) Check each device to see if the folder is present on the device, and remove it. If it comes back its not that device that ordered it created. If it wont delete then thats the device that cant delete it so orders it recreated. Fix that device.

    (2) Failing that, take all devices off line, delete the folder via the web, then bring devices online one by one, and watch for the folder being created, when it is, it was the device you just brought online.

     

rivory's avatar
rivory
New member | Level 2

Did not work for me. The only devises that show are accurate.

maxfactor's avatar
maxfactor
Helpful | Level 6
8 years ago

I have had the same issue.

 

The problem was that the folder on Dropbox (web) contained a file that not existed in the folder on my pc (because of an old selective sync).

 

I have manually deleted that file from the web and then I have succesfully deleted the folder from the pc (without it being reappeared).

 

P.S.: you could argue that selective sync doesn't work on single files, but it is not completely true...

  • jbkly's avatar
    jbkly
    New member | Level 2
    8 years ago

    @maxfactor's solution solved it for me:

    The problem was that the folder on Dropbox (web) contained a file that not existed in the folder on my pc (because of an old selective sync).

    I have manually deleted that file from the web and then I have succesfully deleted the folder from the pc (without it being reappeared).

    • Blackmac's avatar
      Blackmac
      New member | Level 2
      8 years ago
      Sure "Selective Sync" is giving trouble.. Go to the Dropbox icon in your Taskbar and open it up. Top right you'll find the little cog-wheel. Go to Preferences and open up the second tab: Account. Find the "Selective synchronisation" box . You'll see a list of Folders with tickboxes. Untick the "naughty" box for the folder that keeps reappearing even though empty. Apply and go back to your local or web interface and remove the "naughty" box. Ready and done!!
      • Blackmac's avatar
        Blackmac
        New member | Level 2
        8 years ago
        ...and do not forget to remove the folder from ALL your fixed or mobile devices as it will otherwise stay there "unsynced" forever.

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