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udrzba's avatar
udrzba
Explorer | Level 3
2 years ago

Delete files, delete device

Hello

I have a problem with deleting a file from a USB that no longer exists. When inserted into the PC, a backup of the USB drive was allowed. They loaded into 8.5GB files, but the space is only 2.5GB. I don't know how to disable it from loading? I tried to remove the Device, but it doesn't work. Logs from loaded files cannot be deleted. How do I dump dropbox to make it empty?
Thank you

Delete
Dropbox Backup
  • Nancy's avatar
    Nancy
    2 years ago

    Hey 718Rose1940! Thanks for posting here. 

     

    You can easily delete files from your Dropbox account with these steps:

    On dropbox.com

    1. Log in to dropbox.com.
    2. Hover over the file or folder and click the "…" (ellipsis).
    3. Click Delete.
    4. Click Delete again to confirm.

    In the Dropbox desktop app

    1. Open the Dropbox folder on your computer. 
    2. Right-click the file or folder you’d like to delete.
    3. Click Delete (Windows) or Move to Trash (Mac).

    On the Dropbox mobile app

    1. Open the Dropbox mobile app.
    2. Tap the “⁝” (vertical ellipsis on Android) or “…” (ellipsis on iPhone/iPad) next to the file or folder you’d like to delete.
    3. Tap Delete.

     You can find more information on this here. 

     

    If this doesn’t help though, please send over more details on what’s happening, and I’ll have a look.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there udrzba, sorry to hear you're having issues with this.

     

    Could you have a look at your backups page and let me know if you're able to delete the backup from there?

     

    Thanks!

    • udrzba's avatar
      udrzba
      Explorer | Level 3
      2 years ago

      Hello.

      picture 04picture 01picture 02picture 03If I find old files and want to see their history, it gives me an error (picture 01).
      It finds the files for me through the search (picture 02).
      When I went into the BackUp settings again (I did it both via the PC application and the web) and put cancel - delete (picture 03), I couldn't do it.
      I did it again today (picture 04) and suddenly it's fine.
      It suddenly fixed itself.
      Thank you for your interest and help.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey 718Rose1940! Thanks for posting here. 

       

      You can easily delete files from your Dropbox account with these steps:

      On dropbox.com

      1. Log in to dropbox.com.
      2. Hover over the file or folder and click the "…" (ellipsis).
      3. Click Delete.
      4. Click Delete again to confirm.

      In the Dropbox desktop app

      1. Open the Dropbox folder on your computer. 
      2. Right-click the file or folder you’d like to delete.
      3. Click Delete (Windows) or Move to Trash (Mac).

      On the Dropbox mobile app

      1. Open the Dropbox mobile app.
      2. Tap the “⁝” (vertical ellipsis on Android) or “…” (ellipsis on iPhone/iPad) next to the file or folder you’d like to delete.
      3. Tap Delete.

       You can find more information on this here. 

       

      If this doesn’t help though, please send over more details on what’s happening, and I’ll have a look.

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