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Forum Discussion

caconym's avatar
caconym
Helpful | Level 6
4 years ago

Can't un-exclude directories with `dropbox.py exclude remove <directory>` on Ubuntu 20.04.2

I have a Linux machine (running Ubuntu 20.04.2 LTS, "Focal Fossa") upon which I am running a "headless" Dropbox daemon as per here: https://www.dropbox.com/install-linux   The Dropbox daemon is u...
Delete
Desktop
Linux
Sync
HallwaySail's avatar
HallwaySail
Explorer | Level 4
4 years ago

I'm having the same issue:

```

Dropbox daemon version: 132.4.3800

Dropbox command-line interface version: 2020.03.04

```

I've followed the advanced reinstall instructions and even tried setting up a new machine with the same result every time. This is having a major ongoing impact on our business.

  • jwvjwvjwv's avatar
    jwvjwvjwv
    Helpful | Level 6
    4 years ago

    I got fed up waiting for anything to come of this thread and contacted Dropbox support (which maybe I should have done all along... I thought they monitored the forums). This will probably get resolved sooner if more of us contact support: https://www.dropbox.com/support/email

    • jwvjwvjwv's avatar
      jwvjwvjwv
      Helpful | Level 6
      4 years ago

      Update from support: Lucky us! We're low priority!

      October 14, 2021, 10:12 AM PDT:
      We have received a word back from the engineers and they have informed that this is a known issue which is currently being investigated by their team.
      It has been set to low priority from the team so it may take a while for it to be fixed. We apologise for any inconvenience.
      • linux000001's avatar
        linux000001
        Helpful | Level 6
        4 years ago

        It's literally the only thing I can observe that is broken! Otherwise, Dropbox is working as expected. Now I'm sure there's other fish to fry, but how does something that is so obvious get pushed to "low priority"? It's like driving w/ a flat tire...sure you'll get from A to B but boy would it be better if you had a new stereo system!

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