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Forum Discussion

AxelG's avatar
AxelG
Explorer | Level 3
3 years ago

Cant edit shared Excel

For about 1 week ago I can no longer edit shared Excel files.

 

I dont have the option in the top to edit via Excel online, that whole button has just dissapeared.

 

Does somebody know why this has happend?

Edit
Microsoft Office
Shared Files
Web
  • Jay's avatar
    Jay
    3 years ago

    From your second screenshot, the default app to open the files is the Dropbox site. Could you change it to make this Excel on the web?

  • Luisa6's avatar
    Luisa6
    Explorer | Level 3
    2 years ago
    2 weeks ago i cant edit ir Open excel ir word files
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Luisa6, let's jump right into this! 

       

      Can you let us know more about this? Which platform do you use, in order to open your Microsoft files, and do you get any specific errors when trying to edit them?

       

      Keep me posted, and we'll take it from there! 

      • Luisa6's avatar
        Luisa6
        Explorer | Level 3
        2 years ago

        I use Android.
        In the dropbox application / files / *.*xls file
        Then I visualize the file and when I press the edit key (a square with a diagonal line) to write, the dropbox goes back and the files in the archive appear again.
        Before, when I pressed the edit key, I was able to work on the file.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for posting on our forum today, AxelG.

     

    Does the same thing happen if you try to access your Excel files via another browser? Also, does this occur for personal Excel files, or only shared ones?

     

    You can also feel free to send me a screenshot of the options you see, and I’ll take a look. Just make sure there’s none of your personal info showing there. 

     

    Cheers!

    • AxelG's avatar
      AxelG
      Explorer | Level 3
      3 years ago

      Microsoft EdgeGoogle Chrome

      So i tried using another broweser but that did not help. As you can see entire button where you can choose to work in the file in excel online is gone.

      I have similar files on Dropbox that cant be accessed via excel aswell.

      But I have seen that if someone is already working in the file, the pop up shows up saying that I can see the updated file via Excel online. And asking me if I want to open it via Excel online. Then it works, but as I said, only if someone is actively working in it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey AxelG, sorry to jump in here.

         

        If you click on the dropdown menu (arrow) next to the 'download' option, what other options do you see?

         

        And if you click on the '...' (ellipsis) button on the right side of the file name, before actually opening it to preview it, do you see the 'open in' option there?

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