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Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
2 years ago

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
Edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    2 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Al Fidaa, sorry to jump in here, but where did you send an email? Did you open a ticket with the support team about this?

 

Can you also send us the screenshot that Walter requested?

 

Thanks.

BMACins's avatar
BMACins
Explorer | Level 4
2 years ago

 

This is what happens when I open Dropbox and click on the button to open in Excel.  Been doing it all day.  I've tried it with countless files.  Made sure they were not open elsewhere, made sure Dropbox and Excel were both up to date apps, tried Uninstaller and reinstalling drop box, always the same issue.

  • Al Fidaa's avatar
    Al Fidaa
    Explorer | Level 4
    2 years ago
    Yes, I'm experiencing the same problem exactly as you described
  • Ryanrs's avatar
    Ryanrs
    New member | Level 2
    2 years ago
    Yes! Please help. I'm having the same problems and it's driving me nuts. I NEED to be able to open and edit these docs on my phone EVERY DAY for work.
    • rrierson's avatar
      rrierson
      Explorer | Level 4
      2 years ago

      I try to open an excel spreadsheet through Dropbox and it tells me my app has a bug and I need to wait for it to come out with an update. Anybody else experienced this? I Uninstalled and cleared data and cache with no luck.

      • Missymoo's avatar
        Missymoo
        Explorer | Level 4
        2 years ago
        Yes! Having the exact same issue. Just posted here too because of it, so can't assist 😔

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