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Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
2 years ago

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
Edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    2 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

Al Fidaa's avatar
Al Fidaa
Explorer | Level 4
Hi there! I'm unable to open and view any of my Microsoft Word or Excel documents from my Dropbox folder. A receive an error message stating that the app has a bug ...
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Al Fidaa, thanks for flagging this with us.

 

Could you send us a screenshot of the exact error you're getting and another one showing the app's status and version as shown in your system tray/menu bar?

 

Thanks!

  • Al Fidaa's avatar
    Al Fidaa
    Explorer | Level 4
    2 years ago
    Email sent, awaiting your response ...
  • Al Fidaa's avatar
    Al Fidaa
    Explorer | Level 4
    2 years ago
    Walter where are you? No response ... this is really poor service ...
    • Al Fidaa's avatar
      Al Fidaa
      Explorer | Level 4
      2 years ago
      The same problem was posted by another user some 2 hours ago together with the screenshot of the error message but still no solution offered from your side.

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