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Forum Discussion
Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.
Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
This issue has been fixed on the latest stable release on the Android app 336.2.2.
Jay
Dropbox Staff
Dropbox StaffHi Missymoo, thanks for bringing this to our attention.
How are you editing your files, on your computer itself, via the website, or via the mobile app?
What type of file are you editing? Are you on a stable internet connection?
Any other info or screenshots would be helpful!
@jay I can't see how I can include a screenshot in this thread
- Jay
You can copy and paste the screenshot into the post, or click the camera icon in the format bar.
Regarding the behavior, what version of the Dropbox mobile app and Word etc are you running?
- Copy and paste doesn't work and there is no camera icon 🤷🏼:female_sign:
It's the personal, Dropbox basic (haven't exceeded devices). App version 334.2.2. Phone runs MO 365 apps- Walter
Hey Missymoo, sorry to jump in here, but have you tried another browser to see if you can find the button to upload the screenshot you mentioned?
If that doesn't work, you can try requesting the desktop version of the website and try again.
As for the issue at hand, have you tried reinstalling the apps at all since you first noticed this issue?
