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photos5678's avatar
photos5678
Explorer | Level 4
3 months ago

Cannot select multiple files on the website while using keyboard shortcuts.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos while holding in shift.  I am very familiar with the shortcut keys and use them all the time....
GUI
Organize
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, @snook55, thanks for reaching out to us.

 

I just tested this on my end and it works fine for me.

 

Which browser are you using?

 

Have you tried a different one, to see if that helps?

 

Keep me posted.

photos5678's avatar
photos5678
Explorer | Level 4
3 months ago
I am using chrome and I have tried on safari as well with no luck. I cleared my history and cache as well. I also re-downloaded chrome with also no solution.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @snook55, let me also jump in here! 

     

    I also tested this both in grid, and list view and was able to select multiple files at once. 

     

    If you try an incognito mode, do you notice the same behavior? If I were you, I'd also try to clear the cache on my current browser. 

    • photos5678's avatar
      photos5678
      Explorer | Level 4
      3 months ago
      I just recently cleared the cache on both browsers. Incognito mode doesn’t appear to be working either.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey @snook55, do you have a different device that you could try this with? 

         

        I'm asking for that, because I'd like to identify if this is device-specific or if it might be a network issue too. 

         

        If you don't have one, don't worry I can send you an email in order for us to have a closer look there. 

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