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kurioshopp's avatar
kurioshopp
New member | Level 2
8 months ago

Cannot permanently delete a file I accidentally uploaded to work dropbox

I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The fol...
Delete
FAQ
  • Jay's avatar
    Jay
    8 months ago

    Hi kurioshopp, thanks for bringing this to our attention.

     

    It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.

     

    Do you see the option to permanently delete the file on the deleted files page?

     

    This will help me to assist further!

kurioshopp's avatar
kurioshopp
New member | Level 2

Jay, your hunch was correct here. Team admin had disabled the ability to permanently delete files. I was able to find this out by asking an admin later and got them to help me delete the files. The folder of concern was empty so I didn't successfully upload any of its contents; which alleviated my concern.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for getting back to us! I'm glad to hear you were able to resolve this on your end.

 

Enjoy your week ahead!

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