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Greg Lloyd's avatar
Greg Lloyd
Explorer | Level 4
4 years ago

Cannot edit word document on iPhone Microsoft word app

Is there any advice how to edit the text of a word document opened initially from my Dropbox account that then opens into the Microsoft word app on an iPhone? The “pen” button to edit cannot be selec...
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Microsoft Office
Mobile
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Greg Lloyd, thanks for posting on the Community!

What versions of the Dropbox and Microsoft Word app are you running on your device?

Is the Word file located in a shared folder or a private folder?

Any other info or screenshots of the file open in Word would be helpful!
Greg Lloyd's avatar
Greg Lloyd
Explorer | Level 4
4 years ago
Hi Jay,

I have the most up to date drop box and microsoft word app available to the iPhone. Only I can edit the file but I only have one Dropbox account.

I tried to copy and paste a screen shot of the word document but it will not allow me here. The best explanation I can give is the “pen” marker is not clickable. (Greyed out)
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    If the edit button is greyed out, then it means the document can't be edited for some reason.

    Are you able to edit the file from the Dropbox site on a desktop machine?
    • Greg Lloyd's avatar
      Greg Lloyd
      Explorer | Level 4
      4 years ago
      Yes, I can edit this from a laptop. But still can’t edit the text from the Microsoft word app. Just updated Dropbox app again and still having the same issue. Any thoughts?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Greg Lloyd, sorry to jump in here and happy Friday!

        Can you please check if your device's OS version is up to date?

        While at it, could you also check if there's any pending update for our mobile app and the Microsoft Word app as well?

        Let us know what you find, Greg!

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