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Dayna62's avatar
Dayna62
Explorer | Level 3
2 years ago

CANCELLING A REWIND REQUEST!

How do I cancel a rewind request? I accidentally requested a file to rewind on my external hard drive backup instead of my main dropbox folder. How do I stop the rewind? It started syncing and changi...
Dropbox Rewind
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the screenshot, this is normal behavior, since the backup is a one-way process, from the external drive to the site. 

     

    The folder you see there should be the version of the external drive that you chose to Rewind to.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Dayna62, thanks for bringing this to our attention.

 

It is possible to undo a Rewind, by Rewinding to an earlier point before the Rewind itself.

 

Once this Rewind you've started has finished, you can choose an earlier point to get back to where you were before.

 

If you have any further queries, feel free to message back.

Dayna62's avatar
Dayna62
Explorer | Level 3
2 years ago

Thank you so much for your quick reply!  It doesn't appear that the rewind deleted my changes, after all.  I'll have to do a deeper dive to make certain.  However, when I pulled up my external drive folder in online Dropbox, the restored files show up like the screenshot below.  Just curious as to why they're listed separate and not blended into the external drive?

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, this is normal behavior, since the backup is a one-way process, from the external drive to the site. 

     

    The folder you see there should be the version of the external drive that you chose to Rewind to.

    • Dayna62's avatar
      Dayna62
      Explorer | Level 3
      2 years ago

      Thank you, Jay.  I've noticed that the rewind process is kind of stuck.  In the screenshot below, you'll notice at the top it's stuck at 119.9.  It hasn't changed in the last 36 hours.  But, at the bottom, it says everything is up to date.  Should I disable the external drive completely?

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you wish, you can disable the external drive backup entirely, however, if you do want to back it up again, it would need to be resynced to the site.

         

        If you don't want to resync it, you could try rebooting your machine first to see if this helps.

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