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Forum Discussion
All the browsers time out when trying to delete content online.
I have a client that whenever they try to delete a file on any browser (Edge, Chrome, Firefox). The browser comes up with a timeout error. The downloaded application works with deleting files just fi...
Megan
Dropbox Staff
Dropbox StaffHey Caled, welcome to our Community!
Does this happen with all of their files too?
I'd suggest an incognito mode on their browser, and to maybe try clearing its cache. If they notice the same behavior, do you think you can send us a screenshot, in order for us to have a visual too?
Keep me posted, and we'll take it from there!
Forgot to mention, all the files we tried came up with the same time out popup. The weird thing is that they can upload files just fine with the browser, just deleting files. I read somewhere that clearing out the drop box cache might fix the issue, haven't tried that.
- Megan
Hey Caled!
Yes, the firewall could be an issue, however I can't pinpoint why this would only happen when they try to delete content, and not when they upload stuff too. Interesting.
If they could clear the cache, and also try to temporarily try disabling their firewall just to see if the behavior remains the same, that'd be great info for us.
I'll be waiting for your updates!
I am going to be calling the client again here in a few minuets, but I figured while I had some time I'd post all my notes. For clarification the client is on a desktop that remotes into a server. On the server is where most of the issues occur.
While remoted into the server: Edge, Chrome, Firefox and the installed app the client is able to upload files, but is unable to delete files on the browsers listed. Deleting files on the app works.
While not in the server and on the local machine: They run into the same problem with deleting files on Chrome and Firefox but not on Edge. They are ABLE to DELETE files on Edge and the application on a local machine.
Here are my Tech Notes:- Originally I thought it was a browser issue, trying an incognito window and clearing cache. (In Chrome)
- The user said that edge worked local so we downloaded edge on the server and ran into the same issue.
- If the user is not connected to the remote desktop and on the local machine: Chrome and Firefox have the same issue of timing out, but Edge works.
- We found a band-aid fix of using the downloaded drop box application the User is able to delete files from that and it syncs with the website.
- On the website we are able to upload the problem is just deleting files and timing out.
- Walter
Thanks for all the additional information Caled
Just to make sure we're on the same page, can you send us a screenshot of the exact error they're getting and clarify the exact OS version of their device(s)?
Have you ensured that this is not caused by a security program, app or browser extension/plugin?
