You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bonkers's avatar
Bonkers
New member | Level 2
3 months ago

Why don't I see all my documents under All Files?

Why can't I see all document files in All Files?  Only Photos are prompting.

  • Hello Jay,
    I was using both. I hadn’t accessed my Dropbox account for a considerable time during which there had been OS and IOS version updates. After searching a number of individual documents on Dropbox site, eventually the files found their way to the listing. Seems ok.
    Thanks for your attention.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Bonkers, thanks for bringing this to our attention.

     

    Are you using the Dropbox site or the mobile app?

     

    What exactly are you seeing on the screen? A screenshot of this would help greatly.

     

    This will help me to assist further!

    • Bonkers's avatar
      Bonkers
      New member | Level 2
      Hello Jay,
      I was using both. I hadn’t accessed my Dropbox account for a considerable time during which there had been OS and IOS version updates. After searching a number of individual documents on Dropbox site, eventually the files found their way to the listing. Seems ok.
      Thanks for your attention.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!