We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

New member | Level 2

23 days ago

Transcript no option to download or export

Hi there

I have been sent a film in Dropbox. I am able to view the autogenerated CC transcript of the film, and it looks pretty accurate.

I would like to download this transcript and then pair it with the film for offline viewing, as a SRT or something.

However, when I follow the steps to download / copy the transcript it is not working.

has this feature been removed ? I followed the instructions as listed here :

https://help.dropbox.com/view-edit/dropbox-replay-video-transcription#:~:text=Copy%20entire%20transcript.-,How%20to%20download%20your%20transcripts%20in%20Dropbox%20Replay,Download%20transcript%20as:

How to download your transcripts in Dropbox Replay

To download your video or audio transcript:

Log in to replay.dropbox.com.
Open the video or audio file you added a transcript to.
In the Transcript sidebar, click “…” (ellipsis) in the upper right.
Download transcript as:

srt file
vvt file
Plain text

Could someone help me out with a work around or suggest what I might be doing wrong?

Cheers:)

FilipDBX
22 days ago
Hi Laura,

Thank you for sending the screenshot! It seems you're viewing the transcript directly in Dropbox, and unfortunately, that interface doesn’t offer a transcript download option.

Just a heads-up, Dropbox Replay is a separate product from Dropbox, and this forum is dedicated to Replay support.

FilipDBX
Dropbox Staff
23 days ago
Hey Laura, thanks for reaching out! You should see an option to download transcripts within the Transcript sidebar. I've attached a screenshot to show you exactly where it's located. Please feel free to let us know if you encounter any difficulties downloading the transcripts.
- Laura__
  New member | Level 2
  22 days ago
  Hello
  
  Thanks for taking time to respond.
  Maybe we have different version of Dropbox as my screen doesn't have that option ? Unless there is a different way I could find it. See screen https://drive.google.com/file/d/1_-zhYVqt6KrsJvhW4TShLnBktN5e_9TA/view?usp=sharing shot attached...is it because I am in the UK?
  
  thanks again
  - Laura__
    New member | Level 2
    22 days ago
    hello again
    
    Sorry here is a link to the screen shot that you should be able to access.
    https://drive.google.com/file/d/1_-zhYVqt6KrsJvhW4TShLnBktN5e_9TA/view?usp=sharing

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!