We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RichPer's avatar
RichPer
Explorer | Level 3
19 days ago

I'm having issues downloading a 45GB .mov video file.

Hi,   I'm having issues downloading a 45gb .mov video file. Mac Mini 2023 Ventura 13.7 In the Dropbox App, when I double click on the file it says, 'The document could not be opened. Try your...
Download
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
19 days ago

Hey RichPer, thanks for reaching out to us.

 

Is the file in question set to "online-only" (gray cloud icon) in your Dropbox folder?

 

If so, you can right-click on it and choose "make available offline" to download it to your computer.

 

Otherwise, you can try from our website again, this time from a different browser to see if it works.

 

Let me know how it goes.

  • RichPer's avatar
    RichPer
    Explorer | Level 3
    18 days ago

    Hi Hannah,

     

    Thanks for the reply.

     

    Using the website, I've tried Safari and Chrome with/without VPN, private browser etc and they all stop downloading at roughly 24gb. I've tried about 7 times in different configurations. Screen shot below.

     

     

    I've attached a screen shot of the three files (A) and the messages when I click and double click. (B+C). The thing is, I managed to down load the first file overnight and the second file EGA1002 in the morning with no problem. When I went to do the same for EG2A1003 this is when I got the messages. Now, if I try and download the first file again I get the same unable to connect messages but the second file EGA1002  is fine. There doesn't seem to be a pattern which makes it confusing.

     

    Any assistance would be great.

    Thanks.

    Rich

     

     

     

     

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!