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Cleverbean's avatar
Cleverbean
Explorer | Level 4
7 years ago

Dropbox/keynote/pages integration

Hi.  So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here.  I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote.  I...
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  • Jane's avatar
    Jane
    7 years ago
    Hey 
    Cleverbean, 
     
     
     
    Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together!
     
    • Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of Pages/Keynote, where you’re editing your files on your phone is also advisable. 
    • Secondly, are you getting any error messages? Any detail you could include would be extremely helpful, as well as any screenshots, so that I make sure we’re on the same page. 
    • Last but not least, as you might be getting the duplicate files due to a connectivity issue (eg. have you noticed any latency in your network by any chance?), have you tried repeating while connected on your data provider? 
     
    Thanks again & once I have this info, I’ll do my best to analyze & troubleshoot with you here!
Karina's avatar
Karina
Icon for Dropbox Staff rankDropbox Staff
Hey again Cleverbean :slight_smile: I want to further look into this with you! 
 
Thanks for reaching out to us again and reiterating the issue you’ve recently been encountering with Dropbox and two of the new iOS apps. 
 
I’d like to see if I can replicate the issue you’re experiencing on my end as well - so, just to ensure I’m understanding everything correctly: 
 
  • You have a regular file located within your Dropbox (like a .doc file, for example), and you want to edit it, so you export it to the Pages app, and upon starting to work on the file, you proceed to receive the error message stating that the file has been deleted in another location?
 
  • Would it be possible by any chance to reply with a screenshot of this error? Is it a Dropbox error, or is it coming straight from the Pages or Keynotes app? 
 
Also, when saving the file back to Dropbox, could you let us know exactly how you’re doing this? Do you export it back to Dropbox (and when doing so, do you select Dropbox from the top list or second row of apps you’re able to select? - the second row should allow you to “Save to Dropbox”) 
 
If my question is sounding a bit vague and hard to follow, let me know so I can include some screenshots of what I mean in my next reply.
 
smiling face with smiling eyes
 
Thanks in advance, I look forward to hearing back from you with more detail so we can troubleshoot and hopefully get to the bottom of this!  
Janethethird's avatar
Janethethird
New member | Level 2
5 years ago

I have the same issue,  I have the most recent versions, there is no one working on it at the same time, and I have no connectivity issue. Did anyone get an actual solution to this problem?

I used to be able to copy the file to keynote, then reupload to Dropbox without any issue, deleting the previous version. 

Now for some reason there are lots of conflicting copies being saved to Dropbox, but in addition, I can be working inside keynote and the while I'm in the same document, same session, it seems to revert to an earlier saved copy,  and when I scroll up the most recent amendments are all gone...

 

If this is more likely to be an issue with Keynote rather than Dropbox it would be great if someone at Dropbox could confirm either way 

 

many thanks

jane 

  • Janethethird's avatar
    Janethethird
    New member | Level 2
    5 years ago

    I've found the solution to this in my case - under keynote settings on my iPad , I changed the storage location from 'icloud' to 'dropbox' 

    I think it was trying to save in 2 places at once, causing the conflicted copies. Have no problems now 

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