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Cleverbean's avatar
Cleverbean
Explorer | Level 4
7 years ago

Dropbox/keynote/pages integration

Hi.  So I know this may very well be a problem on my end, but I can’t seem to solve it so I thought I’d try here.  I’m using a new iPad pro, and I’m having trouble using it with pages and Keynote.  I...
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  • Jane's avatar
    Jane
    7 years ago
    Hey 
    Cleverbean, 
     
     
     
    Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together!
     
    • Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of Pages/Keynote, where you’re editing your files on your phone is also advisable. 
    • Secondly, are you getting any error messages? Any detail you could include would be extremely helpful, as well as any screenshots, so that I make sure we’re on the same page. 
    • Last but not least, as you might be getting the duplicate files due to a connectivity issue (eg. have you noticed any latency in your network by any chance?), have you tried repeating while connected on your data provider? 
     
    Thanks again & once I have this info, I’ll do my best to analyze & troubleshoot with you here!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey 
Cleverbean, 
 
 
 
Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together!
 
  • Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest version of Pages/Keynote, where you’re editing your files on your phone is also advisable. 
  • Secondly, are you getting any error messages? Any detail you could include would be extremely helpful, as well as any screenshots, so that I make sure we’re on the same page. 
  • Last but not least, as you might be getting the duplicate files due to a connectivity issue (eg. have you noticed any latency in your network by any chance?), have you tried repeating while connected on your data provider? 
 
Thanks again & once I have this info, I’ll do my best to analyze & troubleshoot with you here!
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Cleverbean, 

We didn’t hear back from you, so we’re thinking that this is no longer an issue. If you have any further questions or issues concerning your Dropbox, please don’t hesitate to contact us in our forum, or at https://www.dropbox.com/support. 
 
Cheers!
 
[This thread is now closed. If you have a similar or new question, you can ask here]

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