We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sashafree's avatar
sashafree
Explorer | Level 3
2 years ago

Downloads disabled feature not working

I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, a...
Download
Shared Links
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    6 months ago

    Hello everyone,

     

    Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

     

    Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

     

    Thanks,

    Kristen

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Hi Everybody,

 

Thanks for reporting this. We are aware that some users experiencing in issue in which downloads are disabled via the link settings, but this setting isn't persisting. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.

 

Thanks,

Ben

Kristen_Support Engineer's avatar
Kristen_Support Engineer
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hello everyone,

 

Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

 

Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

 

Thanks,

Kristen

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!