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sashafree's avatar
sashafree
Explorer | Level 3
2 years ago

Downloads disabled feature not working

I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, a...
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Shared Links
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    6 months ago

    Hello everyone,

     

    Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

     

    Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

     

    Thanks,

    Kristen

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it. 

 

Try testing the link in an incognito window and see what happens then. 

sashafree's avatar
sashafree
Explorer | Level 3
2 years ago

Yeah I've tried viewing it with another email and the download button is still there and able to be clicked and used even with the settings on the video having them disabled.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago
    sashafree wrote:

    ... I've tried viewing it with another email and ...

    sashafree, the email doesn't matter! What about incognito browser window that Mark mentioned about? 🤔 Did you try?

    • sashafree's avatar
      sashafree
      Explorer | Level 3
      2 years ago

      Yes I tried that as well

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sashafree, let's jump right into this! 

     

    Just to confirm, are these the steps you follow on your end, to disable the downloads on your shared link? 

     

    Can you create a test shared link, and apply the same settings there, just to check if the same behavior applies there?

     

    Keep me posted!

    • This is J's avatar
      This is J
      Explorer | Level 3
      7 months ago
      @megan I am another one who followed all directions to disable downloads to no avail. I've logged in under a 2nd acct on a different computer, and it still gave me the ability to download the files. I agree with the other on the post who said, we pay to have these security options and it sucks that they don't work.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hi This is J, the option to disable downloads is only for shared links when you're not signed into any account. Are you certain that you're creating a link to the file?

         

        If you share a folder or file directly, then this is a different process since the files can be synced to your machine.

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