We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sashafree's avatar
sashafree
Explorer | Level 3
2 years ago

Downloads disabled feature not working

I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, a...
Download
Shared Links
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    6 months ago

    Hello everyone,

     

    Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

     

    Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

     

    Thanks,

    Kristen

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it. 

 

Try testing the link in an incognito window and see what happens then. 

  • sashafree's avatar
    sashafree
    Explorer | Level 3
    2 years ago

    Yeah I've tried viewing it with another email and the download button is still there and able to be clicked and used even with the settings on the video having them disabled.

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      2 years ago
      sashafree wrote:

      ... I've tried viewing it with another email and ...

      sashafree, the email doesn't matter! What about incognito browser window that Mark mentioned about? 🤔 Did you try?

      • sashafree's avatar
        sashafree
        Explorer | Level 3
        2 years ago

        Yes I tried that as well

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi sashafree, let's jump right into this! 

       

      Just to confirm, are these the steps you follow on your end, to disable the downloads on your shared link? 

       

      Can you create a test shared link, and apply the same settings there, just to check if the same behavior applies there?

       

      Keep me posted!

      • This is J's avatar
        This is J
        Explorer | Level 3
        7 months ago
        @megan I am another one who followed all directions to disable downloads to no avail. I've logged in under a 2nd acct on a different computer, and it still gave me the ability to download the files. I agree with the other on the post who said, we pay to have these security options and it sucks that they don't work.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!