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Forum Discussion

Andy69's avatar
Andy69
New member | Level 2
8 months ago

Downloading my stored files from Dropbox to my computer

When I attempt to download files I previously stored on Dropbox, all I get on my computer is an empty zip file with the same name as the folder on Dropbox. What do I have to do to actually retrieve t...
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  • Andy69's avatar
    Andy69
    8 months ago

    Switching to another browser seems to have helped. Thanks for the tip.

JEM190's avatar
JEM190
Explorer | Level 3
8 months ago

I had the same problem. I have a Mac and was using Safari to upload and download to DB. Then suddenly about 3 months ago I was not able to download. Someone suggested to me that this might be an issue caused by the app 1Password that I was using. I now upload with Safari, but download with Firefox or Chrome. 

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