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Andy69's avatar
Andy69
New member | Level 2
8 months ago

Downloading my stored files from Dropbox to my computer

When I attempt to download files I previously stored on Dropbox, all I get on my computer is an empty zip file with the same name as the folder on Dropbox. What do I have to do to actually retrieve t...
Download
  • Andy69's avatar
    Andy69
    8 months ago

    Switching to another browser seems to have helped. Thanks for the tip.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Andy69, welcome to our Community! 

 

Is it safe to assume you're using our website, in order to download your folders locally to your device? If not, feel free to clarify. 

 

Does this happen with all of your folders, or some specific ones? If I were you, I'd also try using a different browser entirely, just to exclude the possibility of this being a browser-related issue. 

 

Let me know of any updates!

  • Andy69's avatar
    Andy69
    New member | Level 2
    8 months ago

    Switching to another browser seems to have helped. Thanks for the tip.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      No worries at all, Andy69!

       

      If you need anything else, I'll be one post away! 😎

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