We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Sumski1111's avatar
Sumski1111
Explorer | Level 4
15 days ago

Are the Dropbox servers down? I'm unable to download my files from the website.

Hello to all. I am unable to download files from dropbox server. On optical network with 300 Mbps dropbox via web browser pulling barely 20 - 30 kbps. Even is hard to acess the files on service. All ...
Sumski1111's avatar
Sumski1111
Explorer | Level 4

Hm, I don't know on what to make traceroute? ,did you mean dropbox link where data is shared on dropbox? 

What you mean is falling apart, are the whole dropbox infrastracture, servers, or here service when problems appears? 

I did even try to download on diferent sistem but the problem is same. Could this be problem with provider, or locking some ports? 

Kind Regards 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Hope it’s OK if I chime in, Sumski1111. Are you still having the same issue? 

 

If yes, can you test this via another browser/incognito window and let me know what happens? 

 

Finally, what’s the total size of files you’re trying to download?

  • dan_mt's avatar
    dan_mt
    Explorer | Level 4
    13 days ago

    I haven't had any issues today, hope this gets solved soon. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!