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Ashley B.15's avatar
Ashley B.15
Helpful | Level 7
4 months ago

route_access_denied

Hi, Would someone be able to help with the following error 401 route_access_denied.   I've encountered the above a couple of times now and would like some advice on best to handle it?   We use ...
API
Ashley B.15's avatar
Ashley B.15
Helpful | Level 7
  • the name and version number of the SDK/library you are using, if any
    • OfficialDropboxDotNetSDKv2/6.37.0.0
  • the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
    • the occurs when listing folders https://api.dropboxapi.com/2/files/list_folder
      POSTING: "recursive":false,"include_media_info":true,"include_deleted":false,"include_has_explicit_shared_members":true,"include_mounted_folders":false,"limit":1000,"include_non_downloadable_files":true
      I can't share the path itself, as its one of our customers. but occurs on a path 7 folders deep
  • the full text of any error or unexpected output
    Dropbox.Api.Auth.AuthError+RouteAccessDenied Dropbox.Api.AuthException route_access_denied/.
  • 5-10 sample 'X-Dropbox-Request-Id' response header values for the error responses
    • X-Dropbox-Request-Id: 9d4d355c9dbb48be8f4274150b9a1177
Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Ashley B.15 Thanks, that's helpful. The /2/files/list_folder endpoint should certainly be publicly available so we'll look into this and follow up here once we have an update on this.

  • Ashley B.15's avatar
    Ashley B.15
    Helpful | Level 7
    4 months ago

    Thanks Greg-DB just for ref, this has occurred 2 times in total when query two different paths with the above end pont.

    • awb's avatar
      awb
      Helpful | Level 7
      4 months ago

      Greg-DB do you have any more news on the above? Thanks

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        awb This is still open with engineering, but I don't have an update yet. I'll follow up here once I do.

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