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christechlib's avatar
christechlib
Explorer | Level 4
2 years ago

Failed to Load Request Error when using Chooser API

We use the Dropbox Chooser API and have recently started having a problem with it (as of yesterday evening). Now when the user selects a file from the Chooser pop-up then clicks "Choose" to confirm t...
API
  • Greg-DB's avatar
    Greg-DB
    2 years ago

    This should be working again now.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the report! We'll look into it.

 

Can you also the share the options you're using with the Dropbox Chooser for reference? Thanks in advance!

  • Carol V's avatar
    Carol V
    Explorer | Level 4
    2 years ago

    We are having the same problem (as of yesterday afternoon)  When trying to upload a file to a client Wealthbox, everyone gets the "failed to load request" and I have tried going through Wealthbox....they say it is a Dropbox issue.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Carol V Thanks for the note. Yes, we have identified an issue with the Dropbox Chooser. The team is investigating. I'll reply here once I have news.

      • Raza_support's avatar
        Raza_support
        Explorer | Level 4
        2 years ago

        We are having the same issue with our connection on Monday.com, this issue started yesterday in the late afternoon. 

  • christechlib's avatar
    christechlib
    Explorer | Level 4
    2 years ago

    Thanks for the response! The only option we're passing is a custom success function which just takes the returned files and does app-specific logic with them, and the multiselect option is set to true. Everything else should be the default.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks! I'll follow up here once I have an update on this.

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