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Forum Discussion
Dropbox internal error occured - Resolution
Hi Team,
We have a batch execution which searches for a particular file in a given shared folder path in dropbox for each record in the input batch. We are then downloading this file and attaching it to an email to end users. We have also implemented retries with sleep time incase if the dropbox ratelimits have exceeded. Now the setup works 95% but occasionally we are facing the below error from dropbox during the search.
November 12, 2024 at 06:32 (UTC+5:30) : com.dropbox.core.v2.files.SearchErrorException: Exception in 2/files/search_v2: "internal_error"
Because of this error , the file attachment is missed out of the emails , thus causing a business impact. Is there a way to handle this error, or know a portential root cause for the same , so that we can optimize workflows from our end
- Greg-DB
Dropbox Staff
To handle that, catch the SearchErrorException and get the SearchError from SearchErrorException.errorValue. You can use SearchError.isInternalError to check if it's the "internal error" case in particular, in which case you can retry the call.
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