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Dropbox embed videos buffering every 5 seconds on mobile devices.
Hey guys, I have been having an issue which I don't really know why its happening. I tried 2 different methods firstly I tried embedding a video by changing the raw=1 and also by generating a temp...
iNeil
Dropbox Engineer
Dropbox EngineerHi eni8ma,
In addition to what Здравко mentioned, if you are still having difficulty, please provide the following information below:
- the name and version number of the platform and SDK/library you are using, if any
- the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
- the full text of any error or unexpected output
Alternatively, you can open an API ticket with the above information using the following link:
The platform is Webflow. I tried plyr.js and video.js both gave me the same issue on the same internet connection to my mac so it cant be the speeds as it only struggles on mobiel.
This code here
<iframe src="https://www.dropbox.com/scl/fi/p9sa2w5rku39gbqes44xl/Nations-Cup-PGM-Dirty-H264.mov?rlkey=yz06j76cylgqsau35qj3v92r0&st=e3vqk28y&raw=1" width="640" height="360" frameborder="0" allow="autoplay; fullscreen"></iframe>
Thanks for any help!
Hi @eni8ma,
I just tried it and looked on the video for few minutes on different devices - laptop and mobile with landline and mobile ISP... no any break during the play. There was sometimes initial delay 2~3 seconds at most - something that may be compensated with avoid using autorun and play with script (with well tuned delay) so to let it initial buffering.
On my connection (not very fast) it plays well... I don't know what to say. 🤷 I cannot reproduce what you described - "buffering every 5 seconds".
Try investigate your connection further. Good luck.
Hello, thanks again for your response
Just to double check would you be able to try the code below which is the player embed. As mentioned when i watch the video in dropbox itself it plays fine but when I try to embed via plyr.js it buffers on mobile
<video controls width="100%" height="auto">
<source src="https://www.dropbox.com/scl/fi/p9sa2w5rku39gbqes44xl/Nations-Cup-PGM-Dirty-H264.mov?rlkey=yz06j76cylgqsau35qj3v92r0&raw=1" type="video/mp4">
</video>I made a codepen
to test for you guys instead
Player 1
https://codepen.io/eni8ma/pen/gONXyVR
Player 2
https://codepen.io/eni8ma/pen/WNqXWBJ
both play fine on desktop but buffer on mobile- Greg-DB
Dropbox Staff
eni8ma While connection issues are one way for a problem like this to occur, other constraints like I mentioned in my previous mentioned can also be the reason. I can only offer help on the Dropbox side of things though. So to clarify, are you getting any errors from Dropbox? You may need to debug/troubleshoot locally more first.
- Greg-DB
eni8ma From the information here, as Здравко said, it does sound like there is some local environmental problem, such as a connection issue, or perhaps a lack of resources/processing on the mobile device preventing it from continuously playing the video. You may also want to check the developer tools in the browser on the device, such as the console and network tabs, to check for any errors.
Hello and thanks for responding
I am actually now trying in a different location which is in my home and I have an even faster connection here 1Gbps. So I don't think its the connection. The mobile phone is an iphone 13 pro max it could be a factor but its pretty fast for other uses?
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