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miago's avatar
miago
Explorer | Level 3
5 years ago

Dropbox authentication error with UpdraftPlus from Wordpress

I have been using the Remote Storage option from within the UpdraftPlus plugin in Wordpress to keep backups on my dropbox account for several years. After moving my website to a new provider, the upl...
API
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Third Party Integrations
  • Greg-DB's avatar
    Greg-DB
    5 years ago

    Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.

miago's avatar
miago
Explorer | Level 3

Thanks Greg for the hint!

 

Indeed, a 400 error is returned. I called $response = curl_exec($handle); and then printed $response.

 

This is what I got:

HTTP/1.1 400 Bad Request
content-length: 0
connection: close

 

Not sure what this means. Does it help?

 

Btw: I also installed on a separate part of the webserver a clearn wordpress install with the same plugin. The error persisted. This tells me the issue is either with Dropbox (something wrong with my account?) or with my host (some configuration error?).

 

But no idea how to proceed from here...

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.

  • miago's avatar
    miago
    Explorer | Level 3
    5 years ago

    Not sure if you just fixed it or the problem solved itself. Anyway, without any further change from my side, the issue (for now) seems to be gone).

     

    I will report back if it reoccurs. Thanks!

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Can you try again now and let me know if you're still seeing this issue? Thanks in advance! 

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      It looks like our messages just crossed. Thanks for confirming it's fixed for you now.

    • miago's avatar
      miago
      Explorer | Level 3
      5 years ago

      Yes, the issue is gone. Thanks a lot for your expert help!

       

      Any tips about the cause just in case others in future have a similar problem (and for me to avoid it in future)?

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        This was due to a server configuration issue on our side, so there isn't anything you need to do to avoid this in the future. We're working on preventing this from happening again in the future.

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