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rafaelgomesxyz's avatar
rafaelgomesxyz
New member | Level 2
7 years ago

500 error when authorizing app

Hello. I had initially authorized my app to upload files to its own special folder in my account, and then I disauthorized it for testing purposes. After that, I was never able to authorize it again....
API
  • Greg-DB's avatar
    Greg-DB
    7 years ago

    Upon some further investigation, I've determined this can happen if you have a deleted file at the path where the app folder for the app would be normally created (e.g., /Apps/<app folder name> if your account is set to the English locale). You can work around this issue by permanently deleting the deleted file at that path via www.dropbox.com. Once you do so, you should be able to authorize the app normally.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
Thanks for the report! We'll look into that 500 error.

Also, /1/oauth2/authorize_submit is not technically just part of API v1. It's part of the OAuth 2 flow, which is used by both API v1 and API v2. It just has the "/1/" component as a matter of how it was originally implemented.
Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Upon some further investigation, I've determined this can happen if you have a deleted file at the path where the app folder for the app would be normally created (e.g., /Apps/<app folder name> if your account is set to the English locale). You can work around this issue by permanently deleting the deleted file at that path via www.dropbox.com. Once you do so, you should be able to authorize the app normally.

  • rafaelgomesxyz's avatar
    rafaelgomesxyz
    New member | Level 2
    7 years ago

    I had indeed deleted the app's special folder, but that was a long time ago, so it was no longer in the trash. I managed to solve the issue by deleting the Apps folder completely. Thanks!

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