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Forum Discussion

Oliwend's avatar
Oliwend
Helpful | Level 6
8 months ago

Delete quick reaction emoji

The help says hover the mouse over the icon and hit delete. That doesn't work on Mac...
  • Josh's avatar
    Josh
    8 months ago

    Hi Oliwend,

    Sorry to hear you're experiencing issues! To help us understand what might be going wrong, could you please provide us with a bit of additional information: 

    1. Are you able to see and interact with the Delete button that appears in the dialog that opens when you hover over a quick reaction comment? If so, could you describe what happens when you click the button?
    2. How are you accessing Replay? (For example, a specific browser, the Replay desktop app, or one of our integrations)

    Thanks in advance!
    Josh 

Oliwend's avatar
Oliwend
Helpful | Level 6

 Josh,

 

There was a problem between computer and the chair 😉

I overlooked the "Delete" link in the dialog and just hit the delete key on my keyboard.

Sorry for wasting your time...

 

Oliver

Josh's avatar
Josh
Icon for Dropbox Engineer rankDropbox Engineer
8 months ago

No trouble at all! Glad you were able to get things sorted. Please feel free to reach out any time! 

Josh

  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi Oliver,

     

    Thanks for posting here in the Dropbox Replay group. I'm glad to hear you're sorted now and just wanted to show my appreciation for the phrase, "a problem between computer and the chair". I've actually encountered this exact issue a couple of times myself, so I might borrow this phrase the next time it happens! 😁

     

    I was wondering if you were new to Replay, and if so what kind of projects are you using if for? I find it really interesting to hear of all the different ways people are using it. 

     

    Thanks again, and have a great day!

    Graham

    • Oliwend's avatar
      Oliwend
      Helpful | Level 6
      8 months ago

      Hi Graham,

       

      yes, I'm absolutely new to Replay. I got curious after watching a YT video. I'm run a small photo and video production business and will try Replay together with my customers.

       

      Best regards,

      Oliver

      • Graham's avatar
        Graham
        Icon for Community Manager rankCommunity Manager
        8 months ago

        Hi again Oliver,

         

        Thanks for the reply and thanks for giving Replay a shot! We're delighted to have you with us. Hopefully, you'll soon be over any speed-bumps you encounter as you use the product more, but if there is anything else we can help with just post it here in the group and we'll try our best to help!

         

        In the brief time you've been using Replay, has there been anything that stood out as something that works really well for you? 

         

        Thanks again,

        Graham

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